How to handle negative feedback (both giving and receiving) print

You’ve done the work, you’ve started an employee engagement campaign and you are ready to take the necessary steps towards the health and success of your business. So what happens when you receive negative feedback as the result of your employee engagement surveys?

Despite your initial instinct to hide it away or ignore it, it is very important that you share these results with your team.

Why does hiding negative feedback harm engagement and productivity?

Hiding negative feedback might be the easier option in the short term, but you will have wasted all of the time and effort you have put in already. By creating a plan of action based on the negative results you have received, you can transform this perceived negative into positive results.

If you do not share this information with your team, you are purposely hiding valuable information from them, and they will feel suspicious, tricked or misled.

Negative feedback is important for any business

 While you need positive feedback to steer you in the right direct, the negative side of this coin can actually be more valuable. It can help you to avoid mistakes and get out of destructive patterns and ways of doing things. By avoiding your employees’ critiques, your company will suffer and stagnate.

Tips and tricks for giving negative feedback

Both giving and receiving negative feedback is valuable for any business. Accepting negative feedback is one thing, but you will also need to be able to give negative feedback as well. Here are some valuable and useful tips that can help you do this in an effective manner.

  • Ask them to complete a self-assessment –A self assessment allows your employee to look at their own behaviour and performance and rate it according to their own opinions. This can be a valuable tool for you to go over together, highlighting where you agree and disagree.
  • Give them specific examples of the problem – If you are telling them about something that they have done wrong or incorrectly, you need to back it up with specific examples. They might not have viewed the incident the same way that you did, and this will allow you to talk about this and come to a solution.
  • Give feedback in private - It is always important to give negative feedback to your employees in private. Calling them out in front of other team members or including personal negative feedback in a company meeting is only a recipe for shame, anger and embarrassment – the complete opposite of positive engagement. If you want to increase your engagement levels, you need to resist this urge and always give feedback in private.

The benefits of talking through problems and issues

  • Build trust – Talking through the problems will help you to build trust and a long lasting working relationship.
  • Create a sense of honesty and openness – When people feel that they can express themselves completely, they are more likely to enjoy their workplace environment.
  • You will get honest feedback that you can action – If feedback is not honest it becomes completely invalid and useless.

By overcoming your aversion to both giving and receiving negative feedback, you can improve engagement and strengthen your business.

Related posts
Why are people almost never satisfied with their pay?
View morearrow_forward
Why are pulse surveys a great alternative for annual satisfaction surveys?
View morearrow_forward
The process behind ENME pulse surveys and accurate result calculation
View morearrow_forward
Discussing bad results of an employee engagement survey
View morearrow_forward
5 steps to getting useful pulse survey results
View morearrow_forward
Sensitive topics - to tell or not to tell?
View morearrow_forward
How to talk about engagement with your team?
View morearrow_forward
Engagement survey results are here - what's next?
View morearrow_forward
The link between job satisfaction and employee performance
View morearrow_forward
Company values A-Z
View morearrow_forward
Cultivating workplace wellbeing habits that can help your employees
View morearrow_forward
What is employee engagement and why it matters?
View morearrow_forward
Costs of turnover OR benefits of retention?
View morearrow_forward
Meaningful work and employee engagement
View morearrow_forward
7 Tips to improve company alignment
View morearrow_forward
Why is it important that your employees are clear about your expectations?
View morearrow_forward
Why work environment is more important than ever?
View morearrow_forward
All about employee loyalty
View morearrow_forward
Rewarding employees to increase engagement
View morearrow_forward
10 Creative tips to recognize your employees and boost engagement
View morearrow_forward
Building strong team relationships between employees and management
View morearrow_forward
Why is employee job security so important to company success?
View morearrow_forward
The link between successful employee engagement and autonomy
View morearrow_forward
How to empower your employees’ personal growth
View morearrow_forward
The value of providing effective feedback
View morearrow_forward
What is organizational culture, and why is it so important?
View morearrow_forward
Can trust in leadership boost engagement and productivity?
View morearrow_forward
How a healthy work life balance can prevent employee burnout
View morearrow_forward